Reviews

After more than 30 years I have finally found the greatest place to go for all your hearing needs. The staff are friendly, courteous and helpful. They will make you feel confident in your decision to put your trust in them. I have resumed my social life knowing that I feel comfortable in a crowd again. My hearing aid is very impressive since I was told that my hearing was deteriorating and the only choice I would have was a big aid that went behind my ear. Thanks Drew you are a great guy! You will love him as much I do!

The attention to customer service and education is what stands out. From the receptionist Anita to the Dr's in this office like Dr. Mark you can feel they care about their patients. I've been going to Soundpoint for 7 years, and the service has always been outstanding. Whether it's a routine cleaning or new fitting always great attitude and service.

Had a wonderful experience with SoundPoint in Surprise, AZ. Anita was very helpful with understanding purchasing of hearing aids, supplies and appointments. Mark - Amazingly patience, very knowledgeable about hear aids, what you can expect with your new aids and available options. Anything that he did not know or if you wanted to ask your questions directly he quickly, called and started an interactive video conference live with a doctor. This was awesome, because you could talk directly to an expert on the SPOT. Office visits are very efficient, welcoming and both Anita and Mark go out of their way to assist. Truly, understand customer service and making YOU feel comfortable! I would highly recommend this office - 18747 N. Reems Road, Surprise AZ 85374.

I have been a very satisfied customer of Soundpoint Hearing in Surprise for many years. Mark Baker, the Hearing Instrument Specialist at this office, has excellent technical skills and a genuine desire to fit the customer with the best product to help them hear better. Mark does not try to “up-sell” the customer to more expensive hearing devices if that is not the best option for them. You can trust his integrity. I also want to offer praise for Anita, the office’s Administrative Assistant. Anita is always friendly and very efficient. She really takes care of the customer by ensuring appointments are set at a time and on a date that works for them. Her phone call reminders of the appointment are helpful and appreciated. Mark and Anita are good people. I am very happy I chose them to help me with my hearing loss.

Stacey is amazing! She helped my mom and dad out with their hearing loss and was extremally professional and kind! She was very knowledgeable and we would recommend her to anyone who is looking for accuracy and competence! Thank you Stacey!!